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Website Care Plans

WEBSITE CARE PLANS

Your website is crucial to your business. It generates leads, customers and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption. This service is designed to offer you the assurance that you have a skilled partner who can help you achieve your online objectives. Keep your focus on the prize, your business, and leave the heavy lifting to us, we’ve got your back. Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

OUR WEBSITE CARE PLANS PROVIDE YOU WITH PEACE OF MIND — KNOWING YOUR WEBSITE IS ALWAYS UP-TO-DATE.
ALL CARE PLANS INCLUDE HOSTING ON OUR AGENCY SERVER.

The Good

Monthly benefits include:
$ 97
+HST *
Monthly
  • Security Monitoring
  • Website Uptime Monitoring
  • Monthly Offsite Backups
  • Website Software Updates
  • Monthly Reports
  • Video Tutorials
  • Broken Link Checks
  • Hosting Assistance
  • Website Updates
  • Digital Strategy Consultations

The Better

'The Good'  benefits plus:
$ 247
+HST *
Monthly
  • Security Monitoring
  • Website Uptime Monitoring
  • Weekly Offsite Backups
  • Website Software Updates
  • Monthly Reports
  • Video Tutorials
  • Broken Link Checks
  • Hosting Assistance
  • 3 Website Updates per month *
  • Digital Strategy Consultations
Popular

The Best

'The Good'  & 'The Better'  benefits plus:
$ 497
+HST *
Monthly
  • Security Monitoring
  • Website Uptime Monitoring
  • Daily Offsite Backups
  • Website Software Updates
  • Monthly Reports
  • Video Tutorials
  • Broken Link Checks
  • Hosting Assistance
  • UNLIMITED Website Updates *
  • Digital Strategy Consultations **

* Tasks are considered any text, image, content or plugin adjustments, adding or removing pages or minor website adjustments that take 30 minutes or less and do not include programming or design services. 
** Digital Strategy Consultations include 2 scheduled 40 minute phone calls per month to discuss any questions or ideas you might have regarding new features for your website, web software, marketing efforts or anything else you’d like to chat about to keep your online business ahead of the competition.
NOTE: 
Support tasks falling outside of care plan features will be billed at a rate of $80/hr. For Ecommerce website care plans, please add an additional $100 per month to the above costs.

WEBSITE TUNE-UP
Single payment $497+HST*

Not looking to invest in a website care plan at this time? No problem! Our Website Tune-Up is just like a service for your car. Each year we take our car into the mechanic and get the oil changed, the tires checked, the light bulbs tested etc. Just like a car, if you don’t maintain your website on a regular basis, it can get a bit loose and things might stop working as they did when you first got it. Our Website Tune-Up includes:

  • Complete security scan to keep your visitors safe (+ malware removal)
  • Full website backup to save a copy of your valuable website data
  • Speed optimization to improve website load time for your visitors
  • Website software upgrades for better security and latest WordPress features
  • Broken link scan and fixing for better SEO
  • Detailed website review and recommendations report
Also included is 2 hours of dedicated support, design & development time to help fix any issues and implement key recommendations. *Cost includes tune-up service on one standard WordPress Website.

FREQUENTLY ASKED QUESTIONS

Need help? Be sure to visit our support forums for answers to your questions!

You simply send us an email with clear instructions on the content you want to change on your website and we’ll schedule the work and let you know when it’s done – usually by the next business day.

Changes include any text or image change that will take us 30 minutes or less. This typically covers things like updating an event page, adding a testimonials section or editing your menu items.

These tasks do not cover advanced or custom features like an online shop or membership section. They also don’t cover graphic design tasks.

The whole purpose of our care plans is preventative care, so we work hard to prevent anything from happening.

However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

If you have a task that is beyond what is included in your plan, we’ll need you to fill in a separate project brief so we can be clear on what you need and create a separate quote.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

You sure can, although we prefer to use our recommended providers, we’ll review your web hosting and talk to your hosting company to make sure it will fit your needs.

If you prefer to move your website to our Premium Web Hosting, we offer migration for a one-off fee starting at $150 (+ HST)

Your Credit Card or PayPal account will be charged automatically at the start of each month.

Once payment is complete we send you a paid invoice PDF directly to your email.

Absolutely.

We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.

Request a cancellation via email to payments@mediavandals.com, and we will immediately stop the next payment.

Our website care plans are typically reserved for clients who have had their website built by us.

If we’ve built it, we know every line of code and all of the variables and combinations of things that hang together to make it work, so we are in the best position to keep your website up and running and open for business.

If your website was built elsewhere we would require a site evaluation in order to determine if one of our care plans might be a suitable fit for your needs. Give us a call to discuss further.

Each of our above plans covers monthly care of one standard WordPress website. Please contact us to discuss costing for WordPress MU sites or ecommerce setups.

No, the call time and tasks are there for you every month to reserve your place in our queue, therefore they do not rollover.
If you are on a Care Plan, please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly and we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back. If you just update from your WordPress admin, we wouldn’t have that record.

If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.

Our next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.

Unfortunately as long as there have been websites, there have been people willing to hack them and we can’t 100% guarantee this won’t happen, but we’ll do everything in our power to prevent it, and if it does happen, we’ll work with your web host to get you back up and running quickly.

If your website is not loading, first check to make sure this is the same experience for everyone at DownForEveryoneOrJustMe – http://downforeveryoneorjustme.com/

If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, shoot us a support ticket email, even though chances are that our website uptime monitor has already alerted us.

HEY, DID YOU HEAR?

"Sheila and the whole Mediavandals team are great. They're very responsive, friendly and are easy to work with. Whenever I have an issue with our website they are quick with a solution. Would highly recommend them!"
Casey Ferneyhough
CCS Rights Management
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